DISTANCE SALES AGREEMENT

This Distance Selling Agreement (“Agreement”) is concluded electronically between the Buyer (“Consumer”) and the Seller under the terms and conditions set forth below. In this Agreement, the Consumer and the Seller will be referred to collectively as “the Parties”.

DEFINITIONS

In this agreement and in the application and interpretation of this agreement, the definitions written below shall have the meanings explained opposite them. 

  • Platform : This is a system created by an intermediary service provider to facilitate the conclusion of distance contracts, through which the SELLER sells Products and/or Services to the CONSUMER via the internet. This system is represented as “shoppypella.com” in the contract.
  • Sales person : Any natural and/or legal person, including public legal entities, who offers Products and/or Services to the CONSUMER for commercial or professional purposes, or who acts on behalf of or for the account of the Product and/or Service provider,
  • Buyer ("Consumer") : A natural or legal person acting for non-commercial or non-professional purposes, 
  • Erwa : An intermediary service provider that enables SELLERS to enter into contracts or place orders for the supply of goods or services through its own Electronic Commerce Platform.,
  • Agreement : This agreement, established between the SELLER and the CONSUMER,
  • Goods : Movable goods that are the subject of the transaction, and intangible goods such as software, audio, video, and similar items prepared for use in electronic environments,
  • Erwa or Electronic Commerce Intermediary Service Provider : Erwa Mağazacılık İthalat İhracat Sanayi ve Ticaret Limited Şirketi, which operates the Platform through which the SELLER offers its Product and/or Service for sale and acts as an intermediary in the conclusion of distance contracts on behalf of the SELLER by using or facilitating the use of remote communication tools,
  • Service : The subject matter of any CONSUMER transaction other than the provision of a Product, which is done or promised to be done in exchange for a fee or benefit,
  • Pre-order : Pre-order sales transactions are sales where products offered for sale by the SELLER are shipped starting from the estimated stock arrival date specified on the product page. 
  • Law : Law No. 6502 on Consumer Protection,
  • Regulations : Regulation on Distance Contracts,
  • Ministry : The Ministry of Trade of the Republic of Türkiye,
  • Bank : Licensed institutions established in accordance with Banking Law No. 5411,
  • Shipping Company :The contracted shipping or logistics company that ensures the delivery of the product to the CONSUMER, and its return from the CONSUMER to the SELLER or ERWA during the return process.,
  • Preliminary Information Form : This refers to the form prepared to inform the CONSUMER about the minimum requirements specified in the Regulation before a contract is concluded or before the CONSUMER accepts any offer in return.

ARTICLE 1) PARTIES

1.1. Seller

Title:

Address:

Tax Identification Number:

Phone number:

Fax Number:

Customer Service Phone:

Registered Electronic Mail (KEP) and Email Information:

1.2. Buyer (“Consumer”) 

Name/Surname/Title:

Address:

Telephone :

Email/Username:

1.3. Intermediary Service Provider  

Title: Erwa Retail Import Export Industry and Trade

Limited Company

Address: Acarlar Neighborhood, Çubuklu Çiftlik Yolu Street, H Block 

No: 2h Inner Door No: 4 Beykoz / Istanbul

Mersis Number: 0370051694800001

Tax Identification Number: Beykoz Tax Office / 3700516948

Phone number:

Registered Email Address: erwa@hs01.kep.tr 

Customer Service Phone: 

Complaint/Suggestion Channels: Complaints and suggestions can be submitted via the following phone number: ……… and email: ….@….com.

ARTICLE 2) SUBJECT OF THE AGREEMENT

This agreement also covers cases where the CONSUMER conducts transactions through the application on their mobile device. www.shoppypella.com This agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law and Regulations regarding the sale/delivery of the products and/or services that the CONSUMER wishes to purchase by placing an order through the website, and other related matters.

ARTICLE 3) SUBJECT OF THE AGREEMENT: PRODUCT, PRICE, PAYMENT AND DELIVERY

3.1. The name, quantity, amount, type and kind of the goods or services subject to the contract, brand/model, sales price including VAT, payment method and basic characteristics, as well as payment information and delivery information including the delivery location stated by the CONSUMER, are specified below. 

3.2. The sales price of the goods or services subject to this contract, including all taxes, is shown below:

Product Description/Quantity/Unit Price/Subtotal

(VAT Included) :

Shipping Cost:

Total :

Payment Method and Plan:

Delivery Address:

Recipient:

Billing Address:

Order Date:

Delivery Method:

Delivery Date:

*Exceptions set forth in the contract and relevant legislation are reserved.

**The stated time is not a guarantee of delivery; it refers to the time it takes for the seller to hand over the item to the shipping company.**.


BILLING INFORMATION

Title / Name and Surname:

Tax Office and Tax Identification Number:

Address:

Telephone :

Fax:

Email/Username:


3.3. Essential characteristics of the Product and/or Service (type, quantity, brand/model, color, number of items) It is published on the platform. It can be examined in detail via the platform. If a campaign has been organized by the SELLER, it is valid until the campaign date, and the basic features of the relevant product can be examined during the campaign period. 

3.4 The prices listed and advertised on the site are the selling prices. Prices advertised for a limited time are valid until the end of the specified period. Advertised prices and offers are valid until updated or changed. 

3.5. The price of the product or service in question is collected by ERWA from the CONSUMER on behalf of the SELLER. By paying ERWA the price of the goods, the CONSUMER is deemed to have paid the price of the product to the SELLER. The CONSUMER's rights to return the product are reserved under the relevant legislation.

ARTICLE 4) MATTERS ON WHICH THE CONSUMER HAS BEEN INFORMED IN ADVANCE

The CONSUMER acknowledges, declares, and undertakes that prior to the creation of the order and the conclusion of the Contract, they have been accurately and completely informed about all matters relating to the conclusion and implementation of the Contract, including all general and specific statements on the Platform, the Contract, the Preliminary Information Form, and those listed below, and that they have read and understood them.

  • Essential characteristics of the goods or services that are the subject of the contract,
  • Seller's name or title, MERSİS number or tax identification number
  • Seller's full address, telephone number and other contact information.
  • The SELLER's contact information and related details are provided for the CONSUMER to submit their complaints.
  • The CONSUMER's legal rights, the SELLER's rights, and the procedures for exercising the Parties' rights,
  • The total price of the goods or services, including all taxes.
  • Accepted payment methods/instruments for the product or service.
  • Information regarding the procedures for delivering the Product or Service to the CONSUMER, as well as additional costs such as transportation, delivery, and shipping expenses,
  • Appropriate tools and methods for correcting incorrectly entered information during the sales process stages when purchasing a Product or Service from the Platform., 
  • Other payment, collection and delivery information and timelines relating to the Product or Service, and other information regarding the performance of the Contract and the responsibilities of the Parties in these matters,
  • Shipping restrictions set by the Seller for the Product or Service,
  • In cases where a right of withdrawal exists, the CONSUMER shall be informed of the conditions, duration, procedure for exercising this right, and the information regarding the shipping company designated by the seller for returns., (including return methods and costs, refunds of the contract price, and any discounts and offsets that may be applied due to reward points earned and/or used by the CONSUMER during the return process),
  • Information regarding the circumstances under which the CONSUMER cannot exercise their right of withdrawal, or the conditions under which they lose this right, including failure to exercise it within the prescribed period, should be provided.,
  • The full address, fax number, or email address to which the cancellation notice should be sent,
  • Any deposits or other financial guarantees that the CONSUMER may pay or provide, if any, at the request of the SELLER, and the terms and conditions thereof,
  • Any technical protection measures that may affect the functionality of digital content,
  • Details of the terms and conditions (special conditions) for the CONSUMER to benefit from various opportunities that may be applied periodically on the Platform,
  • Information that the SELLER knows, or can reasonably be expected to know, regarding which hardware or software the digital content is compatible with,
  • Depending on its nature, all other sales terms included in the Agreement, and information regarding the Agreement being sent to the CONSUMER via email upon request and accessible through the CONSUMER's membership account after the Agreement is established and approved by the CONSUMER on the Platform. 
  • Information regarding the possibility for the CONSUMER to submit their applications to the Consumer Court or the Consumer Arbitration Board in case of disputes. 

ARTICLE 5) GENERAL PROVISIONS

5.1. The CONSUMER acknowledges, declares, and undertakes that they have read and are aware of the preliminary information regarding the product subject to this contract on the website www.shoppypella.com and have provided the necessary confirmation electronically.

5.2. By confirming the Preliminary Information electronically before the conclusion of the distance sales contract, the CONSUMER acknowledges, declares, and undertakes that they have received accurate and complete information from the SELLER regarding the address, the basic characteristics of the ordered products, the price of the products including taxes, and payment and delivery information. 

5.3. The product will be delivered within a maximum of 30 days from the contract date. The SELLER is solely responsible for all aspects of the product until delivery. If the product cannot be delivered to the CONSUMER within this period, the CONSUMER reserves the right to terminate the contract. If the product is to be delivered to a person or entity other than the CONSUMER, the SELLER cannot be held responsible if that person or entity refuses delivery. In such cases, the CONSUMER is responsible for all damages resulting from the delayed delivery of the product, as well as any expenses incurred due to the product waiting at the shipping company and/or the return of the shipment to the SELLER.

5.4. The CONSUMER acknowledges that, with this Agreement, they have been informed that for products sold via pre-order, this period will begin from the estimated stock arrival date stated on the product page, and that the maximum delivery period of 30 days for products purchased via pre-order and for which payment has been made will begin from the estimated stock arrival date stated on the relevant product page.

5.5. Except for products subject to pre-order sales, products in stock are planned to be delivered to the cargo company within an average of seven (7) business days from the order date. The stated periods are notified to the CONSUMER before the completion of the order and are also stated in the informative email sent after the completion of the order. If these estimated periods are extended, the SELLER will inform the CONSUMER separately. 

5.6. The SELLER is responsible for delivering the product in good condition, complete, conforming to the specifications stated in the order, and including any warranty documents, user manuals, and other necessary information and documents. 

5.7. SALES PERSON The company accepts, declares, and undertakes to perform its work in accordance with standards, free from all defects, based on principles of accuracy and honesty, to maintain and improve service quality, and to exercise the necessary care and diligence during the performance of its work.

5.8. If the CONSUMER is not present at the address during delivery of the products, and the persons at the address refuse delivery, the SELLER shall be deemed to have fulfilled its obligation in this regard. If there is no one at the address to receive the delivery, it is the CONSUMER's responsibility to contact the shipping company to track and secure the shipment of the products. The SELLER is responsible for any loss or damage that occurs until the goods are delivered to the consumer or a third party designated by the consumer other than the carrier. If the CONSUMER requests that the goods be shipped with a carrier other than the one designated by the SELLER, the SELLER is not responsible for any loss or damage that may occur from the time the goods are delivered to that carrier.

5.9. In the event that it becomes impossible to fulfill the order for the product or service, the SELLER agrees, declares, and undertakes to notify the CONSUMER in writing within 3 days of learning of this situation and to refund the total amount to the CONSUMER within 14 days.

5.10. The CONSUMER must have paid the full sales price, including all costs, before receiving the Product. In cash sales, if the Product price is not paid in full to the SELLER before delivery, or in installment sales, if the due installment amount is not paid, the SELLER has the right to unilaterally cancel the contract and not deliver the product. 

5.11. The CONSUMER acknowledges, declares, and undertakes that if the payment for the product subject to this contract is not made for any reason and/or is cancelled in the bank records, the SELLER shall be relieved of its obligation to deliver the product.   

5.12. If, after delivery of the product to the CONSUMER or to the person and/or entity at the address indicated by the CONSUMER, the bank or financial institution fails to pay the SELLER the product price due to the unauthorized or unlawful use of the CONSUMER's credit card by unauthorized persons, not resulting from the CONSUMER's fault, the CONSUMER is obligated to return the product to the SELLER. The CONSUMER accepts, declares, and undertakes to return the product to the SELLER within 3 days, with the shipping costs borne by the SELLER. If the non-payment of the product price is due to a fault or negligence of the CONSUMER, the shipping costs will be borne by the CONSUMER. 

5.13. For products subject to pre-order sales, delivery to the CONSUMER is considered to be within 30 days from the estimated stock entry date stated on the product page, and for standard distance sales, within 30 days from the order confirmation date. The SELLER acknowledges, declares, and undertakes that if it is unable to deliver the product within the specified time due to force majeure events such as unforeseen circumstances preventing and/or delaying the parties from fulfilling their obligations and developing outside the parties' control, it will notify the CONSUMER of the situation. In such a case, the CONSUMER may request the SELLER to cancel the order, replace the product with an equivalent if available, and/or postpone the delivery until the hindering situation is resolved.  

5.14. If the CONSUMER cancels the order; 

  • For orders placed by the CONSUMER using cash, the product price will be paid in full by the SELLER within 14 days. 
  • For orders placed by the CONSUMER using a credit card, the product price will be refunded to the relevant bank within 14 days of the order being cancelled by the CONSUMER. The CONSUMER acknowledges, declares, and undertakes that the reflection of this amount in the CONSUMER's account after its refund to the bank is entirely related to the bank's processing time and that they cannot hold ERWA or the SELLER responsible for any possible delays.

5.15. If the CONSUMER and the credit card holder used during the order are not the same person, or if a security vulnerability is detected regarding the credit card used in the order before the product is delivered to the CONSUMER, the SELLER may request the CONSUMER to provide the identity and contact information of the credit card holder, the previous month's statement of the credit card used in the order, or a letter from the cardholder's bank confirming that the credit card belongs to them. The order will be frozen until the CONSUMER provides the requested information and documents, and the SELLER has the right to cancel the order if the requests are not met within 24 hours. 

5.16. If an unordered Product and/or Service is sent, the CONSUMER cannot assert any rights against the seller. In such cases, the CONSUMER's silence or use of the Product or Service in question cannot be interpreted as acceptance of the contract.

5.17. If payment is made via credit card through the platform, the Bank may organize campaigns and offer a higher number of installments than the number selected by the CONSUMER, or provide additional services such as installment deferral. Such campaigns are at the Bank's discretion. The total order amount will be divided by the number of installments and reflected on the CONSUMER's credit card statement by the Bank, starting from the statement date. The Bank may not distribute the installment amounts equally across the months, taking into account fractional differences. The creation of detailed payment plans is at the Bank's discretion.

5.18. When the CONSUMER pays the purchase price using a credit card, installment card, etc., issued by a bank, all the options offered by these cards are credit and/or installment payment options provided directly by the issuing institution. Product sales made within this scope, where the SELLER collects the price in full or in installments, are not considered credit or installment sales for the parties to this Agreement; they are cash sales. The SELLER's legal rights in cases legally considered installment sales are existing and reserved within the framework of the relevant legislation. In case of default by the CONSUMER, default interest will be applied at a monthly rate as stipulated by applicable laws. 

5.19. If the CONSUMER selects the corporate invoice option for their orders, the SELLER will issue a corporate invoice using the tax identification number and tax office information provided through the Platform. The CONSUMER is solely responsible for ensuring that all information on the invoice is accurate, up-to-date, and complete, and the CONSUMER is liable for all damages arising from this.

5.20. If the SELLER understands that it cannot supply the Product subject to the Contract, it may supply another product/service of equal quality and price by informing the CONSUMER clearly and through one of the same means within three (3) days from the date it learns of this situation and obtaining their verbal/written approval. In this case, the SELLER shall be deemed to have fulfilled its contractual obligation in this manner. The CONSUMER is free to give or withhold such approval. In cases where the CONSUMER does not give approval, the provisions regarding order cancellation shall apply. 

5.21. The CONSUMER may submit their requests, complaints, and suggestions using the SELLER's contact information provided in the contract and/or through the channels provided by the Platform, via the phone number …………………… and the email address …………….@……com.

5.22. The CONSUMER declares and undertakes that the personal and other information provided when registering on the Platform is accurate and that they will immediately, in cash and in full, compensate the SELLER for all damages incurred by the SELLER due to the inaccuracy of this information, upon the SELLER's first notification. The SELLER has the right to contact the CONSUMER via letter, email, SMS, telephone call and other means for communication, marketing, notification and other purposes, using the address, email address, landline and mobile phone numbers and other contact information specified by the CONSUMER in the registration form or subsequently updated by the CONSUMER.

5.23.Any member who violates one or more of the clauses in this agreement shall be personally liable, both criminally and legally, for such violation and shall hold the SELLER harmless from the legal and criminal consequences of such violations. Furthermore, in the event that the matter is brought to court due to this violation, the SELLER reserves the right to claim compensation from the member for non-compliance with the membership agreement.

5.24. Information and documents containing the current rules and conditions applicable to both the SELLER and the CONSUMER regarding transaction security, data protection, confidentiality, processing and use, and commercial electronic communications on www.shoppypella.com have been provided to the CONSUMER. The Consumer has the right to consult the SELLER at any time through the communication channels specified regarding these matters.

5.25. The SELLER is a member of the Istanbul Chamber of Commerce (ITO). To access the ITO's professional code of conduct, please visit: (www.ito.org.tr, Phone: 444 0486).

5.26. With the information above and below, after the CONSUMER approves and accepts the Agreement on www.shoppypella.com, all agreements will be available in the CONSUMER's membership account and will also be sent to the e-mail address specified by the CONSUMER along with the order confirmation, upon request. The CONSUMER can save and store them on their device for access at any time, and they will also be kept in the SELLER's systems for a maximum of three years, in accordance with relevant laws. 

ARTICLE 6) RIGHT OF WITHDRAWAL AND NOTIFICATION OF WITHDRAWAL

6.1. The CONSUMER has the right to withdraw from the Contract within 14 (fourteen) days from the date of delivery of the Product to the person and/or entity at the address provided, without giving any reason and without paying any penalty. The Consumer may also exercise the right of withdrawal during the period until the delivery of the goods.

6.2. The withdrawal period begins on the date the contract is concluded for contracts relating to the provision of services; and on the date the CONSUMER or a third party designated by the CONSUMER receives the goods for contracts relating to the delivery of goods. However, the CONSUMER may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods. In cases where product delivery and service provision occur together, the provisions regarding the right of withdrawal relating to product delivery shall apply.

6.3. In determining the withdrawal period;

  • In the case of a single order containing products delivered separately, the delivery date is the day the CONSUMER or a third party designated by the CONSUMER receives the last product.,
  • In the case of a Product consisting of multiple parts, the delivery date is the day the CONSUMER or a third party designated by the CONSUMER receives the last part.,
  • In cases where the Product is delivered regularly over a specific period, the date on which the CONSUMER or a third party designated by the CONSUMER receives the first Product shall be used as the basis for determining the withdrawal period.

6.4. The right of withdrawal cannot be exercised in service contracts where the performance of the service has commenced with the CONSUMER's consent before the expiration of the withdrawal period. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting this contract, the CONSUMER acknowledges that they have been informed about the right of withdrawal. 

6.5. To exercise their right of withdrawal, the consumer must:, 

(a) If you become a member of www.shoppypella.com, you can select the product you wish to return and the reason for the return under the 'Easy Return' section on the site and send it to the return address using the Free Return shipping code provided by the SELLER., 

(b) If the CONSUMER is not a member of www.shoppypella.com, they can access the 'Easy Return' page using the email address and order number they used when placing their order via the 'Order Tracking' button, select the product(s) they wish to return and the reason for the return, and send the product(s) to the return address by signing the e-invoice printout and using the Free Return shipping code provided by the SELLER. 

(c) The CONSUMER may notify the SELLER of their withdrawal by filling out the sample withdrawal form in Annex-1 and sending it via email to our email address ………..@……….com, by post to our address ………………………………………………, or by faxing it to ……………………………………………………….. number.

6.6 To exercise the right of withdrawal, the product must be unused and in accordance with the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions of this agreement. If the right of withdrawal is exercised, the CONSUMER must return the product to the SELLER within 10 (ten) days from the date of exercising the right of withdrawal, depending on the method chosen. The product, along with the return form, invoice, original box, packaging, any standard accessories, and any other products given as gifts, must be returned in a single package, complete and undamaged. 

6.7. The CONSUMER is not responsible for any changes or deteriorations that occur if the product is used in accordance with its operation, technical specifications, and usage instructions during the withdrawal period. Accordingly, if any changes or deteriorations occur due to the product not being used in accordance with its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the CONSUMER may lose their right to withdraw.

6.8. The SELLER is obligated to refund all payments and any documents obligating the CONSUMER within 14 days of the date the goods subject to the right of withdrawal are delivered to the carrier specified in the pre-information for return. For transactions made by credit card, the refund of the product price to the bank will be reflected in the CONSUMER's account only after the relevant bank's refund processing procedures are completed by the SELLER. If the CONSUMER returns the goods using a carrier other than the one specified, the SELLER's obligation begins from the date the goods reach the SELLER.

6.9. If the value of the goods decreases or return becomes impossible due to a fault of the CONSUMER, the CONSUMER is obligated to compensate the SELLER for the damages in proportion to the fault. However, the CONSUMER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the withdrawal period. If, due to the exercise of the right of withdrawal, the amount of the campaign limit set by the SELLER falls below the limit, the discount amount received under the campaign will be canceled.

6.10. The return shipping cost will be borne by the SELLER, provided that the CONSUMER sends the Product and/or Service to be returned via the SELLER's shipping company specified in the Preliminary Information Form. If the SELLER's shipping company does not have a branch in the CONSUMER's location, the CONSUMER may send the Product with any shipping company of their choice. In this case, the SELLER will be responsible for the return shipping cost and any damage the Product may suffer during shipping.

ARTICLE 7) CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

7.1. The consumer cannot exercise the right of withdrawal in the following contracts.

a) Contracts for goods or services whose price is subject to fluctuations in financial markets and is not under the control of the SELLER or ERWA.

(b) Contracts relating to goods prepared according to the consumer's wishes or personal needs.

c) Contracts for the delivery of perishable goods or goods that may expire.

c) Contracts relating to the delivery of goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery, and whose return is not suitable for health and hygiene reasons.

d) Contracts relating to goods that, after delivery, are mixed with other products and are by their nature impossible to separate.

e) Contracts relating to books, digital content, and computer consumables presented in a physical medium, if the protective elements such as packaging, tape, seal, or wrapping have been opened after delivery of the goods.

f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.

g) Contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities for entertainment or recreation, to be performed on a specific date or during a specific period.

(g) Contracts relating to services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.

h) Contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period.

i) Contracts relating to movable property subject to mandatory registration under the Highway Traffic Law No. 2918 dated 13/10/1983, and unmanned aerial vehicles subject to registration or licensing requirements.

i) Contracts relating to mobile phones, smartwatches, tablets, and computers that have been delivered to the consumer.

j) Contracts concluded through auction in the form of live bidding.

k) Contracts relating to goods for which installation or assembly is specified in the instruction and user manual as being carried out by the seller or authorized service provider.

7.2. Cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery supplies (toner, cartridges, ribbons, etc.) must be returned in their original unopened, untried, undamaged, and unused condition.

7.3. Goods prepared at the consumer's request or clearly according to their personal needs and unsuitable for return, goods that are perishable or likely to expire, products that are unsuitable for return for health and hygiene reasons once the packaging has been opened by the consumer after delivery, products that are mixed with other products after delivery and cannot be separated by nature, goods relating to periodicals such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if their packaging has been opened by the consumer, in accordance with the provisions of the Regulation. Furthermore, the right of withdrawal for services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period is also not possible according to the provisions of the Regulation.

ARTICLE 8) LEGAL REMEDIES OF THE CONSUMER 

and COMPETENT JUDICIAL AUTHORITIES


8.1. The laws of the Republic of Turkey shall apply to the interpretation and implementation of this Agreement. In the implementation of this Agreement, the Consumer Arbitration Boards and Consumer Courts located where the CONSUMER purchased the Product or Service and where they reside, in accordance with the values announced by the Ministry, shall have jurisdiction. 


8.2. The CONSUMER agrees to these terms and conditions of this Agreement. www.shoppypella.com The customer acknowledges that they have read all the terms and conditions written in the order-contract pre-information available at [address], and that they are fully informed about all matters written in this Agreement, including the basic characteristics of the Product and/or services subject to sale, delivery conditions, payment method, sales price, all other preliminary information regarding the SELLER and the Product subject to sale, the right of withdrawal, and the terms of personal information and electronic communication. www.shoppypella.com The user acknowledges and declares that they have viewed the product electronically at [address] and, by electronically confirming all of this, have ordered the Product and accepted the terms of this Agreement. 

ARTICLE 9) ENTRY INTO FORCE

This Agreement, consisting of 9 (nine) articles, has been read by the Parties and concluded and entered into force on the transaction date by the CONSUMER's electronic approval. A copy of the Agreement is available in the CONSUMER's membership account and can also be sent via email upon request.